Privacy Policy

1. Introduction

Maintex Pty Ltd (ABN 70 703 572 187) is committed to protecting the privacy and confidentiality of the personal information we hold. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.

By engaging our services, submitting an enquiry through our website, or otherwise providing personal information to us, you consent to the collection, use and disclosure of that information as described in this policy.

2. The types of personal information we collect

The personal information we collect depends on the nature of your dealings with us. It may include:

• Your name and the name of the organisation you represent;
• Your email address and other contact details you choose to provide;
• Your job title and business location;
• Details of your enquiry, project requirements or service preferences;
• Information contained in correspondence, quotes and agreements between us;
• Website usage data collected through cookies and analytics tools.

We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for our functions, you have consented, or the law otherwise permits or requires it.

3. How we collect personal information

We collect personal information directly from you wherever practicable. This may occur when you:

• Submit an enquiry or quote request through our website;
• Send us an email;
• Engage us to provide business or consulting services;
• Communicate with us in writing at meetings, events or through professional referrals.

In some circumstances, we may receive personal information about you from a third party, such as a referral partner or a colleague within your organisation. Where this occurs, we will handle that information in accordance with this policy.

4. How we use personal information

We use the personal information we collect to:

• Respond to enquiries and prepare quotes and proposals;
• Provide, manage and improve our business and consulting services;
• Communicate with you about engagements, invoices and project matters;
• Meet our legal, accounting, taxation and regulatory obligations;
• Send you updates or marketing communications where you have opted in, or where permitted under the APPs and the Spam Act 2003 (Cth);
• Administer and secure our website and business systems.

We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you consent or an exception under the APPs applies.

5. Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose personal information to:

• Professional advisers acting on our behalf, such as accountants, auditors or legal counsel, who are bound by confidentiality obligations;
• Trusted service providers who host our website, email or cloud systems, some of whom may store data outside Australia. Where data is stored overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs;
• Government bodies, regulators or law enforcement agencies where required or authorised by law.

6. Data quality and security

We take reasonable steps to ensure that the personal information we collect is accurate, up to date, complete and relevant. We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our safeguards include secured cloud storage, access controls limited to authorised personnel, encrypted transmission where appropriate, and confidentiality obligations for staff and contractors. When personal information is no longer required for our purposes and we are not legally obliged to retain it, we take reasonable steps to destroy or de-identify it.

7. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, measure website performance and understand how visitors use our pages. Cookies are small files stored on your device. You can configure your browser to refuse cookies or delete them; however, some features of our website may not function correctly as a result.

Analytics data collected through our website is used in aggregate form and is not intended to identify individual visitors.

8. Access to and correction of personal information

Under the APPs, you have a right to request access to the personal information we hold about you, and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please email us at ceo@maintex.online. We will respond within a reasonable period, generally within 30 days. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information. In limited circumstances, we may decline a request where permitted by the APPs, and we will explain our reasons in writing where practicable.

9. Direct marketing and opting out

We may send you information about our services where you have consented or where it is related to a service we have previously provided to you and you would reasonably expect to receive such communications. Every marketing communication we send will include a clear and simple way to opt out. You may also opt out at any time by emailing ceo@maintex.online.

10. Complaints and enquiries

If you have a question about this Privacy Policy, or if you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us at ceo@maintex.online.

We take privacy complaints seriously. We will acknowledge your complaint promptly, investigate the matter, and provide a written response within a reasonable period, generally within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Anonymity and pseudonymity

Where practicable, you may deal with us anonymously or under a pseudonym, for example when browsing our website or making a general enquiry. However, we may need to identify you in order to provide specific services, prepare quotes or meet our legal obligations.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent revision. We encourage you to review this page periodically.

13. Contact us

If you have any questions about this Privacy Policy or how Maintex Pty Ltd handles your personal information, please contact:

Maintex Pty Ltd
ABN 70 703 572 187
Melbourne VIC, Australia
Email: ceo@maintex.online
Website: maintex.online

Last updated: 1 January 2025